FAQ

Q.  Where are you located and ship orders from?

A.  South Carolina, USA

Q.  Do you ship internationally, and if so, am I able to use my own shipping company?

A.  We do ship internationally, but we use our own shipping method (USPS or UPS International).

Q.  Why is the shipping cost usually different from when I place my order?

A.  The shopping cart only estimates shipping costs by the weight of the product.  Larger bottles are empty and don't weigh much, but they do take up more space. Large quantities of bottles usually require oversized boxes which may in turn require more shipping.  Shipping costs may also be less than estimated in the shopping cart. 

Q.  How long before my order ships?

A.  We strive to ship orders within 2 business days for products that are in stock when the order is placed.

Q.  How am I refunded if I want to cancel my order?

A.  Your credit/debit card is not actually charged at the time of your order.  It is "pre-authorized," meaning your bank sets aside those funds until the merchant turns the pre-authorization into a processed transaction.

Q.  Are Foamer Pumps interchangeable with regular type pumps?

A.  No, Foamer Pumps have different threads from other types of pumps, so only bottles with the same type threads can be used.  A bottle that came with a squirt pump typically cannot be interchanged with a foamer pump.